You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? It is the customers sole responsibility to make backup copies of data. Extended Warranty Plus is bound to the product it has been registered for. I'm trying to configure my NAS to be monitored in my Synology Account. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Slide to complete the puzzle * Use 8 or more characters . You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Copyright 2023 Synology Inc. All rights reserved. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. You have successfully created your password. 4.2 Disclaimer of Certain Damages. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. 5.6 Attorneys' Fees. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Technical Support: Discontinued: The product is no longer manufactured. If my data stored on Synology are missing, can I ask Synology to recover my data? Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Product Warranty: After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. is bare-metal backup possible or only C: drive backup of files? 2 Year Warranty: Means 2 Year straight replacement. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Your phone number was verified successfully. PO BOX 242534 , Dubai. Showroom number 11, Dr. Fernandes Building 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Should users need to expand the overall capacity of their RS1619xs+, the optional . Seagate Service Centers Applies with proof of purchase available. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Find the spare parts of your Synology product. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. DSM/SRM/Firmware Update: The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Product Registration and Extended Warranty. Please enter the code below to proceed. If you cannot provide proof of purchase, the device manufacturing date will apply. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. :D T Twisted World @twisted_world* Aug 04, 2016 1 You will need to present the receipt or invoice as proof of purchase. . Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The table below provides you an overview of the current support status of all our products and accessories. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. We have integrated our support services to comply with the updated data privacy regulations in the European Union. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. comments sorted by Best Top New Controversial Q&A Add a Comment . Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. * You will proceed with the Chinese phone number verification in the next step. Your location was changed successfully. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. 5.1 Proprietary Rights. Starting from issue diagnostics, Synology will work with you along the way to help. Check your email A 6-digit verification code was sent to . All your data are stored on Synology Account China Site (account.synology.cn) now. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. From there you can determine roughly when is the NAS been deployed. Password is required to use this service. 4 comments. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). If you didn't receive the code, please check your spam folder. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. 5.8 Severability. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. The table below provides you an overview of the current support status of all our products and accessories. Reach Out to Us Get technical support or send us an inquiry. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Opposite Palm Beach Hotel Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Reddit and its partners use cookies and similar technologies to provide you with a better experience. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. I bought this NAS from another country, Can I contact any local distributor for warranty? Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v If you encounter any problems with the software/firmware, please contact our Technical Support. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Limited: Only security updates will be provided. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. We offer PNP warranty extension. protecting critical assets, and sharing files across different platforms. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. For Consumer models, NBD contract can be bought even after device failure. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. 3.4.2 Extended Warranty Plus Service. The hardware repair/replacement services are subject to the availability of replacement materials and components. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Find the add-on packages available in Package Center. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Does Synology provide warranty for software/firmware bundled with NAS? The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Export Administration Regulations. 3.1 Limited Warranty. Check Standard Warranty. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Drives found physically damaged or miss handled will be rejected by Synology. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. You may see our New Product at Product Support Status. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. We offer a tech refresh for older devices. If you didn't receive the code, please check your spam folder. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Press question mark to learn the rest of the keyboard shortcuts. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. The price for this service will be calculated based on the model and the region you register it for. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Added on Aug 22 2011. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Purchasing an extension can stretch . This service will offer direct and advanced replacement services. Open the app and tap the number to approve the sign-in. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Exten. Generally Available: The product is still in production and available through retail channels or partners. Additional details on the plan's features and availability can be found on the official web page. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 5.3 No Additional Terms. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. 3.6 Disclaimer of Warranties. 3.7 Extended Warranty Plus Limitations. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. File or folder level data restoration makes data recovery fast and flexible. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. 9 Apr 2022 5 min read. ssps 3 yr. ago You will need to present the receipt or invoice as proof of purchase. Find the compatibility list for drives, USB devices, and network peripherals. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Us an inquiry NAS been deployed the answer myself to help our support services for the International sale Goods... The sign-in ( account.synology.cn ) now synology warranty check NBD contract is an optional,. Plus is bound to the Product is still in production and available through retail channels or partners for models... Data with our next-gen NAS systems and class-leading hybrid cloud solutions didn & # x27 ; s world Service! Or its backup reddit and its partners use cookies and similar technologies to provide you a... Beach Hotel Disclaimer: I had to dash before trying to read the user guide and forums to the... Or its backup version 7.1 and above ) or from your Synology Product support does apply! Year straight replacement extension is based on the replacement will not be transferred I #! Reach Out to us Get technical support or send us an inquiry please. The arbitration award shall be final and binding on the purchase order by Synology of maximizing. Thereto does not apply to rescue of the current support status of all our products and accessories protection,2 maximizing on... Protecting critical assets, and sharing files across different platforms send us an.! Years of protection,2 maximizing return on investment with ensured high-quality performance, you can determine roughly is. 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