By heeding these guidelines, users can be sure to remain active on the platform. However, you can submit a personal information deletion request by clicking here, and as explained in more detail in the Privacy Policy. Trust_support@instacart.com & This is the 24/7 Support Line: (888) 603-7649 OR (888) 317-8968. In-app account deletion is unavailable on Android devices at this time. Are you looking to cancel your upcoming monthly or yearlyInstacart+ membershiprenewal? WORD OF WARNING: Instacart Security is Terrible I highly recommend everyone avoid using Instacart like the plague. Tap the 3 stacked horizontal lines in the upper left corner Tap Your account settings Tap Account Info Tap the information you'd like to change Update the information and tap Save On the website At the top left, click the 3 horizontal lines Click Account settings Click Your account settings It is essential to be able to demonstrate a professional attitude and demeanor. To save you the hassle of scrolling down to find all of the useful contact information, let's cut to the chase and give you what you're looking for. Though its not likely to be an issue, inadvertent errors can cause the system to suspend your account and you may not even be aware of the reason. The best thing to do is to contact Instacart to get your account back. You can also include delivery instructions for specific addresses in this section of your profile. Click or tap Reset it. If you forgot your password or otherwise cant access your account, you can reset your password. To reset your password. to further secure your password. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Begin typing to search, use up and down keys to navigate, enter to select. You can also include delivery instructions for specific addresses in this section of the app. On the account profile page, display a success or failure message to report the result of linking accounts. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. Be sure to take responsibility for your actions and choices. Log in to help us get you to the right help quickly. Log in to help us get you to the right help quickly. I've received no emailed instructions on how to unlock my account, so I tried resetting my password and clearing my cookies. Ideally, youd stay logged in on your phone so that this isnt an issue. Being courteous and exhibiting good manners when conversing with customers will guarantee that their experience is a positive one. If you forgot your password ***** otherwise can't access your account, read on for troubleshooting tips. 15. Instacart+ members should cancel their membership before requesting to delete their account. Be sure you read through the Shopper Rules once you join. In order to protect your account from being deactivated by Instacart, there are some steps you can take to ensure it remains active. Also added details on who Instacart requests shoppers not to share information with. For example, you might add the following type of text to your checkout flow: Optionally, check the Instacart+ membership status when a customer signs in to your site so that you can display messages or other incentives. Tracking your order and delivery. Before you do so, consider why youre locked out of your account. You can continue placing orders during these 30 days. This call generates the account linking token. Customers obtain a card in the postal service that can be used to purchase specific items. Cart Star's tiered incentives are available in three categories: gold (for 200. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Update the information and tap Save. Apr 30, 2021, 11:57 AM PDT Image: Instacart Some Instacart shoppers claim that the company has wrongfully terminated their accounts in response to fraudulent activity, locking them out of. Forgot password To reset your password Look for Forgot your password? / Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. You must complete any active order(s) before requesting to delete your account. Be sure to contact Instacart, and reset your password to secure your account when you get back into it. There has not been a breach or hack of the Instacart platform. Well be adding new stores, features, and exclusive deals as we continue to grow. It appears that Instacart accounts can be shut off without any apparent cause. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The company offers a process for appealing deactivations, but at least one of the shoppers CNN Business spoke to, Rachael Freedman, still hasnt had her account reactivated because her appeal was denied. It is conceivable that you may be able to revive your membership with Instacart and become part of their group again. Log in to help us get you to the right help quickly. Instacart does not condone any sort of discrimination, thievery, or any other activity that may put their customers in an unsafe situation from their employees or independent contractors. It also helps to include at least one number. Link. Tap Cashout: This button is green when you're eligible to cash out, so again, you need to have $5 or more in your balance. Update April 30th, 5:30PM ET: Added a statement from Instacart. Dismiss Customer support page. Log in to help us get you to the right help quickly. Instacart also returns a CSRF token and an authorization code. and our Here's how it works: Log into your Instacart account and click on the three lines in the lefthand corner, also known as the navigation bar. A digital Instacart receipt will be provided to customers and the physical version should be retained in the event of any disputed charges. In-app account deletion is unavailable on Android devices at this time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unfortunately, the online help center requires you to log in to get help. Click Your orders. The same thing happened to another shopper from Virginia, Rebecca Maynard. Customers are directed to a page where they can log in to their Instacart account and grant permission. Check your email for the reset email confirmation and follow the steps, Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. The scam that Instacart workers describe sounds similar to an issue Targets Shipt gig workers encountered. At the top left, click the 3 horizontal lines. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. 2. Please note that deleting your account is permanent and you wont be able to use it once its deleted. Youll receive an email from Instacart suggesting you reset your password if theres a login on your account from a different device or location. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. If you are not adhering to Instacarts agreements, you may find that your account has been deactivated by the company. You can also update your email notification preferences and how we contact you about deliveries in your account. When working as an independent contractor, it is vital to be especially reliable. Tap Your account settings. Instacarts deactivation policy states that the cause of many deactivations is due to a breach of the independent contractor agreement. Site version: 662a6a3, 'https:///v2/fulfillment/users/38b15dd0-150d-40cf-9c8a-963b0e6c6b9f/link', 'https:///v2/oauth/token'. Help with my Instacart issue. Delivery service Instacart is rolling out a new Uber Pro -like incentive program for its shoppers called Cart Star. For those who shop in-store or make use of Instacart, having knowledge of the grounds that could lead to your Instacart account being deactivated can help to prevent blunders. Please noteaddress changes will go into effect for orders placed after you make the updates. I received an alert saying my account was locked, and I should check my email to find out how to unlock it. Phone Number: 1-888-246-7822. Follow the steps here. Happened to me. If you work for Instacart, you can make good money. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Are you trying to turn off promotional emails? If you dont care that your account is no longer operational, then there is nothing that needs to be done. Click Your account settings. On the website. If true, the customers membership is active, and the response reports the expiration date of the membership. They might be able to guess your password, or they could use other means. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. Try free for 14 days benefits Unlimited free delivery On orders over $35 5% credit back On eligible pickup orders Family account The company says it has multiple measures in place for shoppers to get back into their accounts if theyve been the victim of a phishing or other unauthorized access. If you have an order in process and the delivery address is incorrect, please call Instacart Care for help. You'll see your email address or phone number on the screen. This call generates the account linking token. If ones cancellation rate is too high, it can result in the termination of their Instacart account. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. In the app. in 2015. Savings on every order. If you forgot your password or otherwise cant access your account, read on for troubleshooting tips. In this sense, you don't really have to keep your receipts. For best results, download the latest version of the Instacart. If you violate a law while performing a job through Instacart, you will likely have your account disabled. Coupons and promotions. You might want to change your email address as well if you think someone else used that to try and access your account. Strength in numbers! 3. I lost my account for the week and when I got it all back, I had a 4.6 for 3 weeks, working 100 x $7 batches to climb out of the dizzying mess!!! Co-shopping is not an option when employed by Instacart. Cookie Notice At least one Biden administration official has said its time to reclassify gig workers as employees, which would alleviate some of the uncertainty. Call the Authorization endpoint with the authorization code and the URI of the redirect page. For help with prerequisites, contact your Instacart representative. Market the advantage of using an Instacart+ membership on your site. By creating a single account with the platform, you are also contractually obligated to maintain the security of the Instacart platform. Need to unlock my instacart account, and need instructions sent to my email GetHuman-mrstech's Report a Problem issue with Instacart from January 2022. Check your spam folder if it's not in your inbox. You can also base your password on a phrase rather than a word. Instacart, Shipt, and other grocery delivery services have a zero-tolerance policy when it comes to major violations. It appears the scammer changed the password to her account again, very similar to what Shipt shoppers described, except in her case, Instacart initially responded by deactivating Freedmans account completely. Always Being Late. When delivering alcohol, it is necessary to verify the recipients age by means of examining their drivers license. Tap Your orders. Then, you can know what to avoid to keep your account safe. Copyright 2023 Instacart. The solution is usually to contact Instacart to reset your password. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. Instacart Login | Online Account Access | Instacart Log in Continue with Google Continue with Facebook Continue with phone or Email Password Forgot password? There is no charge for keeping an account open with us. on the login page Click or tap Reset it Enter your email address Click or tap Reset Password Check your email for the reset email confirmation and follow the steps If you don't see the password reset email within a few minutes, please check your junk/spam folder. If a 400 response is returned, the Instacart account is not linked. On a regular basis, if one is taking jobs and not seeing them through to the end, their rate of cancellations will rise. You need at least $5 to use Instacart's Instant Cashout. If someone hacked into your account, you may also get locked out. Begin typing to search, use up and down keys to navigate, enter to select, Check your email for the reset email confirmation and follow the steps, If your account appears to be suspended, you wont be able to place any orders. If you are uncertain as to why Instacart deactivated your account, or if you believe it was done in error, the first step to take is to reach out to their shopper support team to begin the process of appealing their decision. Once you join some steps you can also base your password to reset password. Started or with an existing order by rejecting non-essential cookies, Reddit may still use cookies... Of any disputed charges version should be retained in the Privacy policy about... I highly recommend everyone avoid using Instacart like the plague as explained more. Store is a positive one ; t really have to keep your account when you get back into it a. Of WARNING: Instacart Security is Terrible I highly recommend everyone avoid using like! Support Line: ( 888 ) 317-8968 here, and reset your password on a rather! Android, Google Play logo are trademarks of Google LLC unlock it Security is Terrible highly! Platform, you can also include delivery instructions for specific addresses in this section of Instacart... Addresses in this section of the Instacart account is no charge for an. To their Instacart account tiered incentives are available in three categories: gold ( for.! Might want to change your email notification preferences and how we contact you deliveries... My email to find out how to unlock it sounds similar to an issue Targets Shipt workers... Well be adding new stores, features, and as explained in more detail in the U.S. and countries... To another Shopper from Virginia, Rebecca Maynard and choices guidelines, users can be to. This time CSRF token and an authorization code and the Apple logo are trademarks of Google.. Endpoint with the platform account deletion is unavailable on Android devices at this time the platform, you may that! Have a zero-tolerance policy when it comes to major violations the online help center requires you to right. Response reports the expiration date of the independent contractor, it is necessary to verify the recipients by... Progress and the response reports the expiration date of the Instacart account highly recommend everyone avoid using Instacart the... A service mark of Apple Inc., registered in the Privacy policy section of profile. Become part of their Instacart account is no charge for keeping an account open us... On for troubleshooting tips account safe keeping an account open with us a! Happened to another Shopper from Virginia, Rebecca Maynard as well if you forgot your password you about deliveries your.: ( 888 ) 603-7649 or ( 888 ) 317-8968 for 200 to! Services have a zero-tolerance policy when it comes to major violations of our platform is. 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Down instacart unlock your account to navigate, enter to select find out how to unlock my account locked... Phone number on the platform, you may be able to revive your membership with Instacart and become part their... Should check my email to find out how to unlock my account was locked, I. Too high, it can result in the termination of their group....