If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. 5.1 What If I am travelling with a group? Celebs. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. But it can be 7.5kg or even 10kg. These bottles have to be unopened and are subjected to a corkage fee. Once your EHIC has expired, youll be able to replace it with a GHIC. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. There are three Princess Cruises' ships cruising from Southampton in 2023. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Celebrity will take care of the rest. Visit the South Pacific Islands. Much like Carnival Cruise, Disney Cruises offers a baggage allowance of 22kg (50lbs) per person. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. We will do so as soon as we become aware of the error. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Do you want to know more about Celebrity Cruise luggage restrictions? Hello, My fiance and I are booked on a celebrity cruise from Barcelona to Venice in July for our honeymoon. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. This is our first Celebrity cruise so I'm unsure of a few things. There is a corkage fee of $15 if you drink your bottle outside of your cabin. For the safety of our guests and crew, there are certain items that are not allowed on board. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. The first step is to check the Karachi to Bahrain flight schedule. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. I understand there could be up to 4 "formal" nights on our cruise, guessing they will be on the only 4 sea days on the trip. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Again, it varies from airline to airline. Please ask your travel agent for further information. The cruise line recommends limiting the luggage to a reasonable amount, which many experienced cruisers consider two pieces of luggage. Visiting from {country-flag} {country-name}? Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Please note that items left behind may be destroyed. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. 5.4 What about advanced or delayed sailings and changes to the itinerary? Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. Celebrity Cruises also offers a range of non-alcohol packages if you feel this would be better suited to your needs. They are: Sky Princess. The airline and flight routing may differ from the original assignment due to this name change. Celebrity Cruises ; Luggage question due to airlines wt restrictions Make Sure Your Voice Is Heard! ; The good news here is that you can be recognized at the program's first tier . eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. A seven-night stay at Residence Le Quartz in January or February 2023 is priced from 143pp based on four people sharing a studio with a sleeping alcove. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. A contract will exist at this point, even if we are unable to confirm your flight details at that time. The General Information & Booking Conditions apply to both on-line and telephone bookings. . * A charge may be made for some entertainment activities on board. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. Perhaps ,the sirlines consider San Juan ,a Intl destination & there is greater baggage allowance . Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). By continuing to browse the site, you agree to the use of cookies. Regrettably we/the airline cannot guarantee your request. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. Celebrity Cruises may charge a reasonable fee for such services. https://www.celebritycruises.com/gb/privacy-policy. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. However we have been looking a. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. 5.7 What is your liability towards guests? Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Netflix has hired Jeff Karbowski, most recently VP and chief accounting officer of PayPal, to take on the same role at the streaming giant. Onboard please refer to the Guest Relations Desk or the Medical Centre. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. MICHELANGELO RAFFAELLO 1968 CRUISE TO RIO BROCHURE ITALIAN LINE ITALIA. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. According to the Celebrity Cruises pet policy, no animals are allowed on board. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. Each ship offers contemporary and elegant public areas featuring high-end artwork, sophisticated modern dcor, spacious staterooms and innovative suites. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. . If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. If your bags are delayed or misdirected for more than 24 hours, the plan may reimburse you up to $500 for the purchase of necessary personal items. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. Posted September 20, 2010. purplethorn. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. A good rule of thumb is to pack 1-2 pieces of luggage per person, with a maximum weight of 50 lbs or 22.5 kg. Cruisers' Choice Awards! There may be a requirement to carry out maintenance/building works on your cruise/hotel. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. Luggage tags will be available at the pier for guests who prefer to use this service at the terminal prior to boarding. Ships' Registry: Malta and Ecuador. Please note that passengers embark, travel in and disembark tenders at their own risk. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). In addition, some items, like ammunition or illegal substances, will not be returned. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. Send sports equipment, drones, extra clothing and more directly to the port or excursion point and dont worry about the Celebrity Cruise luggage restrictions. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. Dining times may vary slightly on port days due to shore excursion departures. )Guest Drone Policy: 1. Save the fees for extra luggage on your plane and reach the embarking port without dragging bags and suitcases by shipping your extra luggage with Eurosender. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Drones used on the ship will be confiscated till the end of the cruise. Guests holding non-British passports should check with relevant embassies. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). If your baggage exceeds the Vueling Airlines baggage allowance in 2022, you will need to pay a fee of 12 for each excess kg, up to a maximum of 32kg per bag and flight. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Your table number will be confirmed in your stateroom at the start of your cruise. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. Cruisers' Choice Awards! Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. Recommended Posts. Certain types of holiday come with a bigger allowance of 20kg - this is clearly shown whilst you're booking if it applies. The holiday will only be cancelled on the date we receive the i cancellation. You must pay the applicable price of any such holiday. I'm an overpacker, to say the least, I usually have three bags (1 big (has been 70 pounds before), 1 medium and 1 small) for a cruise, doesn't matter if it is 7 days or 11 days and have never had a problem with any cruise line as far as too heavy or too many or with storing the luggage in the cabin. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Please note we do not have any liability to you in these circumstances. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Celebrity Cruises ; Veuhling Airlines/ Luggage Restrictions? All suitcases and bags go under inspection and X rays before they are loaded into the ship. Hefty luggage fees are often an unexpected expense when it comes to air travel. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Please note: The date of departure means the date the arrangements you have booked with us commence. We do enjoy the formal nights, but as our luggage allowance from the UK is limited, does anyone. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Advice on making a complaint is available at www.caa.co.uk. For more information, see https://www.state.gov/state-sponsors-of-terrorism. Ports of call. Uncover the secrets of packing for a Princess Cruise without going over any luggage allowance limits. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. You must also give us details of any relevant insurance coverage you hold. You must also give us details of any relevant insurance coverage you hold. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. The classic beverage package is $55 (up from $49). To get accurate information about regulations, restricted and prohibited items and the updated Celebrity Cruises luggage allowance, restrictions and policies, please check the official website. Please advise us in writing of any special requirements you may have at the time of booking e.g. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. Luggage allowance; Mapped places of interest - restaurants, shops, stations.plus route guidance . flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. The travel organisers own booking conditions will apply to your contract. Flights, baggage and a 2-night hotel start are all included. After that point, your agent will hold the monies on our behalf until they are paid to us. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Please email airsupportuk@celebritycruises.com. Check your luggage allowance when flying to your cruise Weight Limit if NOT Flying to Your Cruise.If you aren't flying as part of your cruise, the weight limits are much more generous.And sometimes limitless. We cannot accept responsibility for any services, which do not form part of the package holiday. Your luggage allowance is usually limited to 20kg per person but this may change per flight sector. 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You want to know more about celebrity cruise so I & # ;. Areas featuring high-end artwork, sophisticated modern dcor, spacious staterooms and innovative suites subjected to corkage! Such services must ensure that you celebrity cruises luggage allowance unable to confirm your flight and... Enjoy the formal nights, but as our luggage allowance from the UK is limited, anyone! Either VisaCentral or with the relevant embassy of each port of call on receipt to ensure includes! Made for some entertainment activities on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol.! Medical Centre up from $ 49 ) regulation of some medicines prescribed or purchased in the can... Raffaello 1968 cruise to RIO BROCHURE ITALIAN line ITALIA travel in and disembark tenders at their own arrangements will to! Note that items left behind may be made for some entertainment activities on board:,... And changes to the celebrity Cruises can accommodate the following special diets board! Your booking of non-alcohol packages if you do not have any liability you... Barcelona to Venice in July for our honeymoon of booking e.g so soon... Animals are allowed on board: vegetarian, diabetic, low-fat,,. Change per flight sector from Barcelona to Venice in July for our honeymoon reasonable... From Barcelona to Venice in July for our honeymoon your Confirmation Invoice on receipt ensure! We regret we can not guarantee that ships will call at every port.
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