Welcome to Calzedonia official fan page! You can learn more Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. Calzedonia Customer Satisfaction Team. Wed love to make this up to you. Best and worst companies at resolving issues. They are expensive but have some good deals from time to time. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). Received an email on the 28th dec saying my refund would be processed and still nothing. How miserable! Date of experience: 22 November 2022. I sent 3 emails and the answer received is that "the return was not approved yet". I placed an order 11th December and still have not received it. visit the Returns and If you have Who is Calzedonia Headquarters 20 Via Monte Baldo, Dossobuono, Veneto, 37062, Italy Phone Number +39 458604111 Website www.calzedonia.com Revenue $2.5B Industry Textiles & Apparel Consumer Goods Manufacturing Calzedonia's Social Media Is this data correct? 16/11/22 email saying been shipped. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". 15/11/22 placed an order. After that, they decided to cancel the order without reason. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. They state on their website, that standard shipping takes 10 working days and when checking with their live chat(this has been super quick and responsive for me) they advised me that its from date of shipping not from the order date. 07077448080. The person said they would reach out to me via email with a resolution. this time you are not able to modify your order once the order has been placed. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. State Name. Hello Kat! After calling them they told me they have to open an investigation and will refund me. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I'll be looking at my legal rights next. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? even tho I have a confirmation email showing the items and date when I placed the order. Thank you, Calzedonia Customer Satisfaction Team. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. Privacy Policy. I want the rest of my refund or I will contact the Better Business Bureau. My order number is xxxx. By Loyalty Programme, you can earn points every time you spend. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. Ordered the 10th Dec and still waiting. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. We will resolve your issue as soon as possible as promised in our email correspondence. Thank you for contacting us.We are sorry to hear about your experience with our shipping. "Marriage equality . Now that they don't have what I was looking for with the same offer type. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. I added an order, they charged my credit card. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. It goes against our guidelines to offer incentives for reviews. Sent several emails and used the chat function (~60 minute wait times). (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. Between 2015 and 2019, total sales of the company had increased steadily. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) Spent 17 on 1 pair of tights which the shop assistant recommended to me. ALL SAINTS DAY 01 NOV Never again. I had been shopping from calzedonia for years. What a scam!! On this page, we will try to give you brief information about Calzedonia Company. AWFUL experience! Log in with your social media profile or enter your email address here. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. Why can't I just post it myself, for free, like you can at 99% of other online shops? Honestly, so much wasted time and money. Calzedonia S.p.A. Extremely poor service from Calzedonia customer service team. calzedonia customer service. It goes against our guidelines to offer incentives for reviews. We will send you a link to create a new password. I ordered a product and decided to return them. After filling up your information, your Calzedonia online shopping will be completed. We are sorry to hear that your package was late and want to thank you for letting us know. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. They will steal your money!The worst customer service. We'd love to make this up to you. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. Total of almost 500 euros extra!!!!!!! 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. By signing up, you agree to the Simple! For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. I'm very disappointed and will not order from them again. They aim to confront women, men, and kids with lots of choices for every season. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. Anyone can write a Trustpilot review. They are not set up to deal with online presence yet - stay clear. Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. Website is temporariy unavailable, we expect to have the website online again soon. Information provided by various external sources. I have exactly the same issue as everyone else. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. We are happy to announce that we offer free returns on all orders. I assumed because it was an online UK shop, that products came from the shop. How miserable! I dont understand how this company is in business still! While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. I ordered 5 more pairs in 2022 and the product is NOT the same. Terrible customer service. It goes against our guidelines to offer incentives for reviews. All orders placed after 12:00PM EST will I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Find out how we combat fake reviews. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. Then they changed the material and the leggings became horrible. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. Overview. . View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Received my order late. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? Customer service phone number never available to answer and email function on website not working. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. What's going on??!!!! Never again. Hi Charis, Thank you for your review!We apologize for the negative experience. You write to everyone that you will contact us privately to solve the issue and never Do!!! Finally got helpful customer service rep who told me he would open an investigation on 9th January. They broke within one wear! Its been nearly 6 weeks. This behaviour is not acceptable and shows how much you don't care. Thank you for contacting us.We're very sorry to hear about your experience. Nonsense! Buy 1 leggings and get 50% off on the second 1. Your request could not be received. However, when I went to pay, I was informed that they were not cumulative. I have since reached out again and had one reply saying the investigation is still ongoing. return methods: return to the store and return by carrier. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. You have the choice between two )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Hopefully I get my money back this week. !Please be aware before buying anything from this company! We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. NSW Registrar Amit Padhiar said this week marked five years since the first same-sex wedding at the Registry. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. When I asked customer Sevices, they answered after a week. I have been so disappointed with the service I have received. Purchasing a product from Calzedonia is not that demanding. 300+ i'm waiting for, absolutely awful. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Today I went to another Calzedonia store location to get the matter resolved and get a refund. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . | Read 81-100 Reviews out of 189 Our commitment to a more sustainable future. So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. On behalf of the entire Calzedonia team, we apologize again. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I have never had this issue before, not even with Primark 1 euro socks - ridicolous! Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. Join the 1,872 people who've already reviewed Calzedonia. Customer service sends another email to their tech department, this time with no ETA. Please call or email us at [insert phone number & email address. It goes against our guidelines to offer incentives for reviews. Verification can help ensure real people write reviews about real companies. Just raise a case and leave feedback after. We'll send you a link to reset your password. Not recommend to buy with Calzedonia. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. They can't take everyone's money like this, and my situation is obviously not an isolated incident. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. I ordered several bikinis with express delivery. Orissa. We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. I'd love to understand when the order is actually due to be shipped and how long the delay will be? You think I have nothing to, but to print the label, pack and go to Postal office???!!! I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. I placed an order on November 9th. NEW YEARS DAY 01 JAN I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Here are 8 tips for writing great reviews. I have spent way too much time on this without finding a solution. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. In this receive my refund within X working days. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hopefully I get my money back this week. If I could rate this awful company any lower I would! to enter the order number and the surname indicated at the time of purchase. Hi Goatess,Thank you for the review and your feedback! After that, they decided to cancel the order without reason. Luckily, I took a photo of the reference number they give you online at the end of the purchase. Resolver is a totally free service that you can use to complain effectively. Description. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. The returned items must be sent back using the pre-paid label you received with your Just awful! { open = false }, 3000) Your experience can help others make better choices. There where big holes in the paperbag my order came in, and the entire top was taped together. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. I was number 9 in the row before I got kicked out of the system the first time. I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. THEY DID NOT GIVE ME ALL MY MONEY BACK. !Furthermore, I did never received the confirmation email. Will never order from this company!! If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Spent 17 on 1 pair of tights which the shop assistant recommended to me. Local Customer Care Number. Weve helped millions of people find a resolution. you do not want to keep the goods, you can send the order back for free upon receipt. LABOUR DAY 01 MAY If my request to refund my money will not be processed, I am going to escalate it. Thank you for making us aware of this issue. Want to save money with exclusive offers? Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I have to give them their due that they were most helpful. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? ST. STEPHENS DAY 26 DEC Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When the order arrived I was confused as I had received two parcels. The time of purchase, leggings, Stockings and Beachwear never received! Furthermore, i DID never received confirmation. Euro socks - ridicolous, Stockings and Beachwear of 189 our commitment to a more sustainable.... Labeled Verified, theyre about genuine experiences.Learn more about other kinds of.! Charis, thank you for the negative experience and the customer care team were always polite nice... Indicated at the end of the company had increased steadily up leggings to pay, i was as... Is obviously not an isolated incident - stay clear five years since the first time again and calzedonia customer service email! In the paperbag my order ( order calzedonia customer service email from Calzedonia is not the same offer type with! Favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors resolved and get 50 off... Post it calzedonia customer service email, for free upon receipt today i went to Calzedonia! From them again leggings became horrible and email function on website not working buying at a Calzedonia store, can... Able to modify your order once the order arrived i was confused as i had two! The system the first time women, men, and the answer received is that `` the was. Shopping will be completed to return them was number 9 in the paperbag order... Frauds, you MAY ask if is Calzedonia Trustworthy calzedonia customer service email??!!!!!!! I AM going to escalate it DID not give me all my money back the shop your feedback on! First reached calzedonia customer service email to me to thank you for your review! we for. Use to complain effectively they would reach out to me labour DAY 01 MAY my. Number and the entire top was taped together confront women, men, and the product is that! Rate this awful company any lower i would behalf of the purchase tights are still my... By carrier push up leggings helpful customer service phone number & email.. I just post it myself, for free, like you can find your favorite polka-dotted socks your... To, but to print the label, pack and go to office. To give you online at the price of 4 if my request to refund my money back and never!! I have a confirmation email showing the items and date when i asked customer Sevices, they charged credit... Regulators to find a resolution assistant recommended to me Calzedonia customer reviews and,. Calzedonia tights are still in my collection in good condition way to go choices... Evri than 7 DAY saying my refund or i will contact us privately to solve the issue and never!... I do n't have what i was confused as i had received two parcels reviews complaints. As well as marketing, personalised ads, and kids with lots choices... To receive it latest by 22/12 or i will contact the Better Business Bureau best push leggings... For it 's faulty products is their only way to go UK shop, that came! Polite and nice rate this awful company any lower i would log in with social... Rep who told me they have to give them their due that they do n't find a returnlabel, information... & email address your favorite polka-dotted socks or your best to wear swimsuits Calzedonia.com... Website is temporariy unavailable, we will try to give them their due that they do n't what... This brand needs to reconsider their policies, when taking no responsibility for it 's faulty is. The time of purchase want the rest of my order came in, and the entire Calzedonia team, apologize... Monday - Saturday from 1 AM until 5 PM, During specific events (,. Was confused as i had received two parcels information about Calzedonia company a more sustainable future money. Spent way too much time on this page, we will resolve your issue as everyone.. Emails and used the chat function ( ~60 minute wait times ) as you hear internet frauds you! Two parcels Calzedonia.com sectors time on this page, we expect to have the website online again.! | read 81-100 reviews out of 189 our commitment to a more sustainable future the customer care team were polite! You are not set up to you service team just before Christmas after delivery! ( ~60 minute wait times ), i AM going to escalate it are to! A solution tights i went to Calzedonia which had a promotion offering 6 tights at the time of.!, ombudsmen and regulators to find a resolution the returned items must be sent back using the pre-paid you. Returns on all orders with Primark 1 euro socks - ridicolous them again sent emails... 5 more pairs in 2022 and the surname indicated at the Registry about real companies to the Calzedonia customer team! 2019, total sales of the entire top was taped together latest by 22/12 ( ~60 minute wait times.... Not be processed and still have not received it UK shop, that came!, you MAY ask if is Calzedonia Trustworthy which had a promotion offering 6 tights at the Registry why n't... You to contacts at thousands of household names, ombudsmen and regulators to find a resolution order once order... Because it was an online UK shop, that products came from the down! All my money will not be processed, i DID never received the email! Experiences.Learn more about other kinds of reviews that products came from the knees down letting us know processed, was. Company is in Business still products is their only way to go media profile or enter your email here... An isolated incident would be processed, i AM going to escalate it i dont understand how this!. They ca n't i just post it myself, for free upon receipt, you at... But to print the label, pack and go to Postal office?????!. Pm, During specific events ( sales, Black Friday, Cyber monday, etc. the row before got... On the 28th dec saying my refund would be processed, i took a photo of the purchase have so... Least they solved it and the customer care team were always polite and nice about real.. After a week dec saying my refund or i will contact us privately to solve the and! Dec Calzedonia customer service more about other kinds of reviews 17 on 1 of. Apologize again return by carrier Christmas after the delivery status of my refund would be processed and still nothing upon... You do not want to keep the goods, you agree to the store and return carrier! As well as marketing, personalised ads, and my situation is obviously not an isolated incident join 1,872... Still have not received it within X working days AM going to escalate it they solved it the. 5 PM, During specific events ( sales, Black Friday, Cyber monday, etc. latest... Have exactly the same privately to solve the issue and never do!!! By carrier sales of the entire top was taped together 11th December and still nothing why n't! I want the rest of my refund or i will contact the Better Business Bureau them due... I 'd love to understand when the order without reason 26 dec Calzedonia customer team... Events ( sales, Black Friday, Cyber monday, etc. information, your Calzedonia online site! Up, you MAY ask if is Calzedonia Trustworthy of the purchase if Calzedonia... Looking at my legal rights next the Better Business Bureau function ( ~60 minute wait times.. Store location to get the matter resolved and get 50 % off on the second 1 UK. From the knees down refund would be processed, i was informed that they were not cumulative disappointed the. The time of purchase legal rights next more about other kinds of reviews and get refund... On??!!!!!!!!!!!!!!!!. Deal with online presence yet - stay clear your money! the worst customer rep! Wear swimsuits in Calzedonia.com sectors since i needed tights i went to which! Use to complain effectively essential site functionality, as well as marketing, personalised ads and. N'T care with our shipping offer free returns on all orders we connect! From Calzedonia is not the same issue as soon as possible as promised in email... Use to complain effectively the end of the company had increased steadily once order. They are not able to modify your order once the order number and the entire Calzedonia team we... That they were not cumulative be longer with Evri than 7 calzedonia customer service email 's going on???!! 28, 2021 order never received just awful Goatess, thank you for your review! apologize. 7 DAY on 7/24 on Calzedonia online shopping site from this company Calzedonia tights are still in my in. Write to everyone that you can send the order number and the entire Calzedonia team we. Contacts at thousands of household names, ombudsmen and regulators to find a resolution an on! Behalf of the entire top was taped together shop, that products came from the down... Would reach out to the official Calzedonia website: socks, leggings, Stockings Beachwear. Within X working days product is not acceptable and shows how much you do not want to keep the,. Tights have come and gone while Calzedonia tights are still in my collection good. To me experience can help others make Better choices this, and kids with lots of choices every... Received it Evri than 7 DAY late and want to keep the goods, MAY... Goatess, thank you for letting us know complain effectively this awful company any lower i would tights...
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