stubhub unable to fulfill

3. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. This very issue happened to me. You have no seller protection at all. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Follow the steps below to send a private message: 1. 1. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. But I am going to dispute this to the fullest extent. Is there anyway, you can shed light as to why is this happening to me at all? StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Not professional business. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. stubhub unable to fulfill. Order # *********. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I have tried mutiple computers and browsers. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Stay away from Stubhub if you're a seller. . If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Received and email confirmation. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. Dont forget, Monday is MLK day and a holiday. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. . This could include information from your tickets (which you should save) or information from the event location. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Got a full refund, plus a $100 coupon for a ticket. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . I have a vpn and never could get to the tickets because they used my apple relay email? Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. If you have replacement tickets to offer, list the ones you have. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. That is bull f****** s*** I would call StubHub and raise hell. ', A monetary refund of up to the full purchase price of your tickets. Especially one without a history. Appalling experience. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Replacement tickets of equal or better value to those purchased. Let's start with the everyday circumstances. Purchased two tickets on 12/26 for an event on Jan 12th. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Same, though I've kept pushing the dispute. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. If you make any changes, click 'Save. i disputed a charge with them a couple weeks ago. If you are required to distribute the tickets. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I will not be using the Stubhub tickets for this event or ever again. Under "Sent to", type in the moderator's name you would like to send a message to. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. BBB Business Profiles are subject to change at any time. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. We send emails as a courtesy when your tickets sell. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Thanks for the concern everyone, always keep your heads up re: StubHub tix. Have never paid anywhere close to face value for baseball tickets. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. The ticket ended up selling before I could remove it. Customer Reviews are not used in the calculation of BBB Rating. The same thing happened to me. Can the 60 day clock start now? when i try to make a new account with that email it says an account with that email already exists. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. It is clear nothing is being done and I am just given random responses every call I make. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) We all hate paying Stubhub fees, but they come through in the end at least. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. According to him they would call or email by Friday the 30th. Put them back up and the sold again. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. They probably have locked you out so fuck them and follow my direction so you can get your money back. 1. couldn't get paid for the ticket. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. They insist the calls are all recorded. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Why is a seller allowed to pull tickets and instantly relist them for a higher price? And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Details About Unable To Fulfill Job Duties. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. This thread, which was posted to Reddit's r/antiwork . They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Phone support isn't an option for me. I've been waiting on the phone for customer server for almost 3 hours. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I assume they can be invalidated? de jure or de f acto unable to fulfill, or fails to. Dave Clark. I hope this email will be handled appropriately and I can receive proper service. You finalize the order by clicking 'Buy now.'. Set your ticket price and how you want to be paid. 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