Thank you very much for contacting us. 5 Suitcase Price per vehicle Details We are deeply sorry to hear that our services did not meet or exceed your expectations. We were through security walking to our gate at 0645. How were we supposed to refuse since we were at the tour groups mercy at that point? Dont use them. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. He was nowhere to be found. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Dear Mr. Williford We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Cancun, Quintana Roo, Mexico. Jet Blue vacation package partnership with BD Experience. 39. Worst company to work with. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. customerservicecun@bestday.com. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . No, you don't need to print your ticket Hotel Riu Palace Kukulkan 1.5. Sincerely, There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. VIEW RATES As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. . Av. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Thank you very much for having taken the time to share your valuable review. They said we missed it. We only waited a few minutes for our private van to arrive. . I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We took a taxi from the hotel to the airport. Yes Best Day Tours was the same as BD. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We sent them an email and still have not gotten a response. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. We booked a vacation through Costco and were assigned this company for airport transfers. This tour agency is set up inside Hotel Cozumel & Resort. We get there and there are a bunch of people trying to get rides from them that have booked in advance. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Not sure? Would rate 0 if possible. The next day, I decided also to buy tickets for my family of 5 to join them . A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. In this case, we investigated with our staff what had happened and we were informed of the following points: When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Giving us an email to confirm this change. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. 10. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Rename to BadDay Experiences - con artists. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult By BD Experience. Fish therapy, zip bike and more more more are extra paid!! We received an email with our pick up time for our departure. A private guide/tour of Tulum from Blue Diamond Resort. No reaction of BD. 40 min late for the scheduled pickup and we are not happy to say the least. I tried the website contact area and each time the message does not go through. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I was finally able to find a working number through Costco Travel. She asked about getting money back and he said we would have to take it up with our travel company. We havent heard another word from him, nor do I want to. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Canceled bus after confirmation without rectification. Great, fast service every time I have used them. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We rappelled into one cenote and then walked/swam through three others. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! It will be our pleasure to serve you. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Main attractions are paid extra: swimming with dolphins another US$100. We booked the tour to Cozumel at the best day counter in our hotel. However, the same seller wasn't there. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. Enjoy the benefits of the app. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. The company accommodated and told us our new pick up time. Taking safety measures. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! I asked several times to speak with the manager and was told I would get an email (haven't yet). What time will pick up be. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Once again, we want to apologize for this situation. Zero customer service. I want to confirm a transfer booked through American Airlines. Need a Ride? After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We have a fleet of modern vehicles for passenger transfers. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Do you have an email to contact BD Experience Cancun? Tripadvisor performs checks on reviews. This guy is not trustworthy. We called the company at 10:35 to see where the driver was. Amazing time in Tulum ! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 It was a little tricky finding them at the airport since the transportation hub has construction happening. 10. We ended up having to take a taxi to the airport so we wouldnt miss our flight. I have emailed customer service with no response. I contacted them through WhatsApp. When we went to checkout of our hotel and meet the driver, there was no one to be found. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Day 1 Arrival to Cancun. Shame on you Bd, what a bad organisation !!!! Our flight is at 6:30pm, they sent our pick up at 1:30pm. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. It has been more than one week, and the refund still has not come. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Dear guest, He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. They're very helpful. Shared Transfers 0. My trip was booked AND payed 2 times due to a failure of the system. 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