housekeeping module pdf

The badge may contain the name as well as department or position, for example: Mona, Housekeeping. travel and tourism information. They are on wheels and usually fold up from the middle of the bed. You may also be prohibited to enter certain establishments in your uniform e.g. The lessons are arranged to follow the standard sequence of the course. puja saboon Powder Washing clothes. If they are in the room when you clean it, be aware of their personal space. Each hotel has different charts according to their size. Where dust sticks to a surface, cleaning agents must be used to loosen it. This will reduce the necessity to shampoo the carpet. The most appropriate cleaning method should be chosen for the task to be carried out. is the maid in the hotel who cleans rooms, applies to housekeeping maintenance in commercial. Why Do Guests Complain? In a small hotel, one staff member i.e., the Front Office Clerk/ Receptionist may be responsible for all these duties. Communication takes place in mainly three different ways: 1. It may also contain drawers for storing clothes. The Housekeeping NC II is a short TESDA course in the Philippines that will train you in preparing guest rooms, cleaning premises and equipment, washing linen and guest clothes, providing housekeeping services, and providing valet services to hotels, motels, clubs, hospitals, resorts, dormitories, and luxury liners. 4 star: conforming 3 star standards, more comfortable rooms, 3 restaurants including a coffee shop, mini bar, elevator, banquette, seminar, meeting facilities and parking lot, etc. Use keys that do not identify the propertys name, address, logo or room number. When you are talking to a colleague or guest, remember to stand up straight, look professional and be positive. Objective of the housekeeping Learner manual Learning outcome of the training Career Path MODULE 1: HOTEL AND HOUSEKEEPING 12 10 Introduction 1.1 Introduction of Hotel 1.8 Communication1.9 Guest complaints1.10 Handling Guest Complaints 101010101215151818182022232628 MODULE 2: PRINCIPLES AND PRACTICES OF CLEANING 31 32 They want someone to take personal responsibility and make any necessary decisions to rectify the situation. The better they are cared for, the longer they will last, thereby saving replacement cost. It can be used, for example, if you enter a room when the guest needs help and is unable to reach or open the door. Sort like a small beach cabin. What it is, when you need to do it and what steps are involved Re-enrolment using the Pensions Module Demo of how to complete your re-enrolment using the Pensions Module Re-declaration Declare your compliance with The Pensions Regulator Quiz NCs are aligned to specific levels within the PTQF. Handling complaints represents a great opportunity to retain and even improve guest goodwill. Authorised employees should remind guests to return keys at check-out. Cleanliness is a basic need that a hotel must full fill, and industrial cleaning agents are often the easiest, most efficient and economical options available. It is also responsible for reservations, telephone systems and porter/concierge duties. This will take place in the form of quizzes, practical exercises and/or applications. Spot clean semi-soiled or greasy materials then wipe the affected area with a damp cloth. Access rooms for servicing After going through this module, you are expected to: 1. identify important terminologies used in housekeeping; 2. observe guests' safety and security in hotel establishment; and 3. evaluate room types according to guests needs. The interconnecting doors can be opened or locked as per the guests choice. The mopping task involved filling the bucket with, Please refer to the attachment to answer this question. Q1 TLE 9-12 Housekeeping NCII Module 2 | PDF | Bed | Bedroom - Scribd These include: Twin, King, Queen, Single, Double bed, Fold away bed, Roll away bed, Hideaway bed U.S. Sizes Sizes Bed Type 38 80 in (0.99 2.03 m) this size is fairly popular in college dormitories. Face-to-face 1.4. condoms, toilets etc. Maintaining carpets in top condition will require cleaning using water, foam or steam. New to this Edition: - Increased emphasis on global perspectives and international examples - All existing chapters thoroughly updated - New chapters on globalisation and health, re-conceptualising bodies and digital health and health care ensure that the book takes the latest 1.7.1 Characteristics of Housekeeping personnel Housekeeping staff should have the following valuable characteristics: Tact, diplomacy and discretion Etiquette and good manners Politeness and civility Pleasing personality Honesty and dedication Willingness to be of genuine service Attention to detail Good Communication Skills Efficient 22 Complaints will occur, but if handled correctly and efficiently, a scowl can be changed into a smile. individualised key for each lock. The brushes sweep dirt and dust from the floor and deposit the particles into the container. This usually consist of a tray with a small kettle, a basket or box of beverage items such as tea, coffee, creamer and sugar, and some cups, saucers and teaspoons. Very often guests will request, for example, extra blankets, cots etc. The main objectives of hotel housekeeping are . The foam, because of its micro porous properties, may remove otherwise \"unclean able\" external markings from relatively smooth surfaces. MODULE 1: TOURISM, HOSPITALITY, FOOD AND BEVERAGE SERVICE MODULE 2 PRINCIPLES AND PRACTICES OF CLEANING 31 HFOOOUDSEAKENEDPINBEGVE(ROAGOEMSAERTTVEINCDEA-NLTE)A-RLNEEARRMNEARN'SUAMLANUAL 3 Introduction : Guest rooms, room components and Key This module introduces you to guest room and types, the components of the rooms and bed as wells as room keys and key management will be depicted in this module 3.1 Types of Rooms Hotel bedrooms come in a variety of shapes and sizes. 2.5 Principles of cleaning and cleaning procedures Cleaning is an important part of all housekeeping work. 254198054-Housekeeping-Manual-pdf - HOUSEKEEPING (ROOM ATTENDANT) LEARNER'S MANUAL FUND investing in nepal's future THE HITT PROGRAMME One of the, 2 out of 2 people found this document helpful. Jewellery and Cosmetics Once again the requirements will differ from one establishment to the next. Career Path. Welcome to the Computer Science 7 Alternative Delivery Mode (ADM) my dear facilitator! BREAD AND PASTRY PRODUCTION NC II Qualification consists of competencies that person must achieve to be able to clean equipment , tools and utensils and prepare, portion and plate pastries, breads and other dessert items to guests in . Back of house departments are those in which personnel have less direct contact with guests and include housekeeping, engineering, personnel, accounting etc. Though it is a bulky task but worth sharing our service with empathy to build a relationship and gainthe trust in the guest who serves as the lifeblood in any hospitality industry business. Marble and brick slate. flour.It is good for making cakes and cookies. Duties and responsibilities: Enters and prepares the room for cleaning Makes the bed Dusts the room and furniture Replenishes guest room and bath supplies Cleans the bathroom Cleans the closet Vacuums the carpet Checks and secures the room Housemen This person performs any combination of the following tasks to maintain guest rooms, work areas and the hotel premises in general in a clean and orderly manner. 2.2 Definition of Soiling Soiling can occur in many ways, but dirt usually comes into the building through windows, doors, on people's clothes, feet, baggage or dirty equipment. ACKNOWLEDGEMENTS SNV would like to first thank the Employment Fund Secretariat (EFS) for coordinating among TVET service providers to produce the training materials. A mirror is usually mounted on the wall above the dressing table. They should be the best quality, made to withstand heavy use and must be comfortable. Avoid acids Terrazzo - a mixture of marble polish. However, prior approval of the government agency or. Assistant Housekeeper Responsible for the overall housekeeping department and carries out work delegated by the executive housekeeper in his/her absence. Guest arrival list and guest history are reviewed based on guest folio. PDF 28 - National Institute of Open Schooling Housekeeping Management - Resort Data Processing SHS Housekeeping Module Q1 2 | PDF | Housekeeping | Teachers - Scribd However, most surfaces are sealed and therefore polish is not effective or even required - damp dusting can be enough. LM-Household Services Grade 9 K to 12 Basic Education Program TECHNOLOGY AND LIVELIHOOD EDUCATION HOME ECONOMICS LEARNER'S MATERIAL HOUSEHOLD SERVICES. The housekeeping department must maintain high standards of housekeeping practice, or the guests will not be satisfied. Non-verbal aspects of speech - tone and pitch of voice. furnished and semi-furnished apartments that, are leased for travellers and tourists who are. 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